Please allow 1-2 business days for dispatch.
All orders received before 12pm AEST (Monday – Friday) are usually attempted to be shipped on the same business day.
During peak and promotional times, please allow 2 extra business days for dispatch.
Delivery time estimates are a guide only and should be considered as such.
Standard Shipping - $9.95 / FREE when you spend over $100
Estimated delivery time: 5-7 business days
Express Shipping - $11.95 / FREE when you spend over $150
Estimated delivery time: 3-5 business days
We do ship to P.O. Boxes & Parcel Lockers in Australia Only.
All international orders are shipped using Standard International with Australia Post.
Delivery times vary by country: Please allow up to 10 working days.
International shipping rates are listed below (these rates are to be used as a guide and may change from time to time):
Countries we ship to:
Canada / USA
CUSTOMS DUTIES & TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT
Please note that any customs and duties taxes which may be incurred are not the responsibility of COURTSIDE STORE and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order. Please make sure you contact your local customs office to find out more if you have any concerns.
Unfortunately we can’t guarantee timings as it depends on the destination country.
Occasionally, carriers experience delays and they are out of our control. We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.
TRACKING YOUR ORDER
Once your order has been packed and has left our warehouse, you will receive an email with all of your tracking details.
Please note it can take up to 24 hours for the tracking details to reach your inbox.
If you believe your order has been delayed or you have not received your tracking details within 48 hours, please contact us at firstname.lastname@example.org.
If there is an error with your address, please contact email@example.com to amend it. However if your order is processed before making contact with us to change the original address, we cannot always guarantee to complete your request.
We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully before completing your order.
There may be rare instances when items purchased are "sold out" or "unavailable" on the same day of purchase. When this happens, the remainder of your order will still be dispatched.
A member of our team will be in touch, to either source the missing item from one of our stores or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.
Orders are subject to availability and COURTSIDE STORE reserves the right to cancel any order, for any reason, including due to unavailability.
Please see our Refund Policy for more information.